Exeter-based KCM Kitchens manufactures bespoke kitchens, cabinets and doors, supplying independent showrooms and trade suppliers throughout the south-west. The company’s manufacturing facility spans 35,000 square feet, and utilises the latest technology, producing about seven individually crafted kitchens each day.
KCM Kitchens has been working with Smart Systems, and its parent company, ArtiCAD, since 2017. ArtiCAD’s design software is used by KCM to help those tradespeople who prefer to handover production of the CAD designs, elevations and plans of the proposed new rooms to more experienced hands.
Software from Smart Systems has been installed to handle virtually every aspect of the company’s everyday business. KBBConnect provides quoting, real-time pricing and project management. Smart Systems has developed a bespoke portal for KCM Kitchens, enabling customers to price directly from the company’s catalogues. This service is managed by Smart’s KBBLink.
Steven Poortman, Operations Manager at KCM Kitchens: “Twelve people use Smart Systems every day, handling all our production planning, stock control, warehousing, delivery routes, invoicing etc. The software can easily be tailored to our specific needs and thus support the way that the company wants to work, without us having to compromise.
“Smart Systems’ software also ensures that everyone in the company has access to the same information, from the same database – we are all on the same page. Quite simply, it is essential to our business.”