Sales & Customer Care (UK only)Graham Hayden logo.png

Graham Hayden presents two individual one-day training courses - to help your business close more sales and satisfy more customers

Sales & Customer Care Level 1 (full day) includes:

  • How the sales process works
  • The importance of planning, preparation and presentation
  • Buying motives, features and benefits
  • Negotiation and closing techniques

Sales & Customer Care Level 2 (full day) includes: 

  • How to carry out a SWOT analysis on your business
  • Creating a USP that will help you close more profitable sales
  • Taking a closer look at how different customer behaviours and how to tailor your presentation style to their individual needs

2019 Dates:

Sales and Customer Care Level 1  
Wednesday October 9th, 2019 - at ArtiCAD's UK head office in Watford from 10.30 - 16.00 -ENQUIRE NOW

Sales and Customer Care Level 2  
Wednesday December 2nd, 2019 - at ArtiCAD's UK head office in Watford from 10.30 - 16.00 -ENQUIRE NOW


£152 + vat per candidate, per training course, includes lunches and daytime refreshments
£277 + vat per candidate includes one night of accommodation and breakfast (in local Jurys Inn Hotel or equivalent), plus lunches and daytime refreshments

Additional overnight accommodation can be booked at the cost of £125 per night

For further details and to book your place, please call Conor or Rebecca on 01923 888101 or email us today

Graham Hayden has worked for the KBSA for ten years and has extensive knowledge of the KBB industry.

6672018_grahamhaydenmono.jpgGraham's highly regarded sales  &  customer care  courses ensure that the professional standards for the industry are upheld in the field of customer care, sales and marketing and other related areas.

He promises an interactive day’s training which can lead to increased customer satisfaction thereby increasing sales and profitability, benefiting designers and business owners from complete beginner to those with lifelong experience!

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