ArtiCAD’s technical and design support services are available to all users with a current Annual Support Plan. They are offered in many different ways, allowing you to choose whichever is most convenient for you – and whichever will ensure the least possible delay to your ArtiCAD-based design work. Click on the tabs below
ArtiCAD’s telephone helpdesk uses a state of the art support ticket queuing system to ensure a first-come-first-served service to all our users. Helpdesk tickets are automatically generated by the system and our technicians call back ready to resolve each query, rather than requiring you to hold on until they are able to take your call.
This organised process not only helps us to deliver a first class support service but also allows us to better understand and document resolutions to user queries that can immediately be shared with our international support teams and our clients worldwide.
If your organisation employs multiple designers, you may prefer to nominate one of your team to become an internal ArtiCAD 'Super User'. This individual will:
Your Super User will achieve ongoing Super User or Trainer level ArtiCAD training and will benefit from fully account-managed open access to ArtiCAD's technical and client care heads and their teams.